Selected work

Case studies with the technical context included.

See how product strategy, thoughtful architecture, and focused delivery solve real operational and customer experience problems.

Case study

AI Support Agent for a Subscription SaaS Platform

How a scoped AI support agent reduced response times and freed the support team to focus on complex cases.

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Case study

Private Knowledge Retrieval for a Multi-Location Healthcare Group

A secure retrieval system that let staff ask natural-language questions grounded only in approved policy documents.

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Case study

Legacy Platform Modernization for a Logistics Operator

A phased modernization plan that improved page speed and reduced the risk of routine deployments.

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Case study

Headless Commerce Migration for a Direct-to-Consumer Retailer

Migrating a growing catalog to a headless commerce architecture built for marketing speed and multi-channel selling.

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